Ensuring Your Privacy, Every Step of the Way 🛡️
At Matisa, we hold your trust in the highest regard and are dedicated to safeguarding the confidentiality, accuracy, and security of your Personal Information. Our commitment to privacy is not just a statement; it's the essence of our values, inspired by the Ecuadorian Standards Association's Code for the Protection of Personal Information and Ecuadorian Personal Information Protection and Electronic Documents Act.
1. Introduction
We take responsibility for preserving and protecting the Personal Information entrusted to us, and we've appointed individuals dedicated to ensuring compliance with our privacy policy.
2. Identifying Purposes
Your information is collected, used, and disclosed with precision—to provide the products or services you request and to introduce offerings we believe might capture your interest. We'll always transparently identify the purposes before or at the time of collecting information.
3. Consent
Your consent matters. We'll seek your knowledge and consent for the collection, use, or disclosure of Personal Information, except when required or permitted by law. Rest assured, your decision to share information is always your choice.
4. Limiting Collection
We only collect the Personal Information necessary for the identified purposes. With your consent, information may be gathered through various channels, always respecting your preferences.
5. Limiting Use, Disclosure, and Retention
Your Personal Information is a sacred trust. It will only be used or disclosed for the intended purpose, with your consent or as legally required. We retain it only as long as necessary to fulfill its purpose.
6. Accuracy
We pledge to keep your Personal Information accurate, complete, and up-to-date, aligning with the purposes it serves.
7. Safeguarding Customer Information
Your information is under a vigilant shield of security safeguards, fitting its sensitivity. Our commitment is unwavering—we take all reasonable precautions to protect your Personal Information.
8. Openness
We believe in transparency. Information about our policies and practices regarding your Personal Information is readily available to you.
9. Customer Access
You have the right to know about your Personal Information. Upon request, we'll inform you of its existence, use, and disclosure, providing access and allowing verification or amendments where appropriate.
10. Handling Customer Complaints and Suggestions
Questions or concerns? Reach out to us. Your inquiries about our privacy policy or practices are always welcome.
Additional Information
Cookies: We use cookies to enhance your online experience. You can configure your browser settings to manage cookies, but disabling them may impact your website experience.
Other Websites: Our privacy policy extends to our website only. When you venture to third-party sites, their policies take over, and we encourage you to explore their privacy statements.
Your privacy is not just a policy—it's a commitment. Thank you for trusting us with your information.
Warm regards,
Matisa Alpaca Wool
Avenida 23 entre calle 17/20
Manta - EcuadorÂ